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Doula Programs: Risk Management Strategies
Doula program administrators are advised to develop a client contract that specifies the following:
- services provided,
- limits to services,
- timeframe of services,
- expectations of the client, and
- experience level of the doulas.
Require clients to sign the contract as a condition of receiving services. In the case of language barriers or low literacy, the doula can review the contract with the client to ensure understanding. Some clients, in particular recent immigrants of questionable legal status, may be reluctant to sign forms of any kind. In such cases, program administrators may choose to waive this requirement and simply make an effort to ensure that the client understands the terms of the relationship.
The Doula Programs blog provides a forum for doula program visionaries and implementers to consider common challenges, ask questions, and learn from each other. Patty Brennan is the author of The Doula Business Guide: Creating a Successful MotherBaby Business.